Helm Lawn and Landscape (“Company,” “we,” “our,” or “us”) respects your privacy. This Policy explains what information we collect, how we use it, and the choices you have. It also contains the mobile-data disclosures required under current U.S. carrier A2P 10DLC guidelines.

1 Information We Collect

• Contact details — name, postal address, email, phone number
• Property details — lawn size, service preferences, photos you upload
• Billing data — payment tokens held by our PCI-compliant processor
• Communications — emails, phone-call recordings (with notice), and SMS/MMS content

2 How We Use Information

We process personal data to:

1. Provide, schedule, and bill for our lawn-care and landscaping services
2. Send transactional alerts such as appointment reminders or weather delays
3. Send marketing messages only if you have expressly opted in by checking the marketing-SMS box or texting a keyword to +1 762-337-5989
4. Improve our website, services, and customer experience
5. Satisfy legal obligations (e.g., tax and accounting rules)

3 Mobile Data & Text Messaging

No mobile information will be shared with third parties for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be sold, rented, or otherwise disclosed, except to technology providers strictly necessary to deliver our SMS program.

Opt-out: Text STOP to +1 762-337-5989 at any time; you’ll receive one final message confirming cancellation.

Help: Text HELP or email griffin@helmlawnandlandscape.com.

Message frequency varies (typically 1–4 texts per month, never more than 10). Message & data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

4 How We Share Information

We do not sell or rent your personal information. We share data only:

• With vetted service providers (e.g., payment processors, routing software) bound by confidentiality agreements
• To comply with law, court orders, or defend our legal rights
• In connection with a merger, acquisition, or asset sale (with prior notice to you)

5 Security

We employ TLS encryption, least-privilege access controls, and periodic security reviews. Nevertheless, no method of transmission or storage is 100 % secure.

6 Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your data
• Withdraw marketing consent or opt out of SMS
• Request a portable copy of your data
• Lodge a privacy complaint with a supervisory authority

To exercise any right, email griffin@helmlawnandlandscape.com or write to us at the address below.

7 Data Retention

Records are kept only as long as necessary to fulfill the purposes above or to comply with legal requirements (typically seven years for tax records).

8 Children’s Privacy

We do not knowingly collect data from children under 13. If such data is discovered, it will be deleted promptly.

9 Changes to This Policy

Material changes will be posted here and, if significant, announced via email or SMS at least 14 days before they take effect. The “Last updated” date will change accordingly.

10 Contact

Helm Lawn and Landscape

1126 Terra Pines Blvd

St. Augustine, FL 32092-0269, USA

Phone: +1 762-337-5989

Email: griffin@helmlawnandlandscape.com

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